Premium Mobile Mechanic Service
Fixxed IT — Last updated: August 2026
Fixxed IT ("the Company," "we," "us") collects information you provide directly to us when you create an account, book a service, request a quote, or communicate with us. This includes your full name, phone number, email address, service address, vehicle information (make, model, year, VIN, license plate, mileage), and payment-related details. We also automatically collect certain technical data such as your IP address, browser type, device identifiers, and usage data through cookies and similar technologies.
For clarity, the specific categories of personal data our app collects and uses are: (a) Contact Info — name, email, phone number; (b) Location — service address where you request work to be performed; (c) Financial/Payment Info — payment method and transaction records (full card numbers are handled by our payment processor and never stored on our servers); (d) Vehicle Data — make, model, year, VIN, license plate, mileage, and vehicle type; (e) Photos & Vehicle Documentation — pre-service, in-progress, and post-service photos of your vehicle, which may include your license plate and surrounding location context; (f) Usage Data — pages viewed, in-app actions, and device/browser information; and (g) Rewards Data — points balance, referral code, and referral history.
We use your personal information to: (a) schedule and perform automotive services at your location; (b) process payments and deposits; (c) maintain accurate vehicle service records and history; (d) send you appointment confirmations, status updates, and service reminders; (e) provide customer support and respond to inquiries; (f) administer our rewards and referral programs; (g) document vehicle condition before, during, and after service for quality assurance and dispute resolution; and (h) comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties. We may share your information with: (a) service technicians assigned to your appointment who need your name, address, vehicle details, and service information to perform the work; (b) payment processors to securely handle transactions — we do not store full credit card numbers on our servers; (c) calendar and scheduling integrations to manage appointments; (d) legal authorities or third parties when required by law, court order, or to protect our rights, property, or safety; and (e) business partners who assist us in operating the platform, provided they are bound by confidentiality obligations.
Fixxed IT does not engage in "tracking" as defined by Apple's App Tracking Transparency framework. We do not share your personal information or device identifiers with third-party data brokers, advertising networks, or cross-app advertising platforms for the purpose of targeted or behavioral advertising. We do not link your data collected through this app to data collected from other apps or third-party services for advertising purposes, and we do not sell personal data to third parties. The information you provide is used strictly to deliver and improve the automotive services you request — scheduling, performing, and documenting your service, processing payments, sending service communications, and administering our rewards program. Limited sharing occurs only with our service technicians (who need your name, address, and vehicle details to perform the work) and with our payment and calendar service providers (who process transactions and appointments on our behalf under confidentiality obligations). These recipients do not use your data for their own marketing or tracking purposes.
We implement industry-standard technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage with role-based access controls, and regular security reviews. Payment information is processed through certified third-party payment processors and is never stored on our servers. Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze how the site is used, and improve our services. You can control or disable cookies through your browser settings, but some features of the platform may not function properly without them.
We retain your personal information and vehicle service records for as long as your account is active and for a reasonable period thereafter to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records, photo documentation, and transaction records may be retained for up to seven (7) years for legal and warranty purposes. When you delete your account (see Section 8), your profile, vehicles, appointments, service records, reviews, rewards data, and associated documentation are permanently removed from our active systems, subject only to records we are legally required to retain.
If you created an account, you may delete it at any time from the Settings screen in the app by selecting "Delete My Account." Account deletion is permanent and irreversible, and it removes your profile, vehicles, service records, appointments, quote requests, reviews, rewards balance, and rewards transaction history from our platform. Some records may be retained beyond deletion only where required by law (for example, tax or warranty records). You may also contact us at Jason@peer2peer.solutions or (919) 578-2161 to request deletion.
Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate or incomplete information; (c) request deletion of your personal information, subject to legal retention requirements; (d) opt out of marketing communications; (e) withdraw consent for data processing where applicable; and (f) receive a copy of your data in a portable format. To exercise any of these rights, contact us using the information provided below or use the in-app account deletion tool.
As part of our service process, Fixxed IT photographs and documents vehicles before, during, and after service. This documentation is used for quality assurance, technician training, warranty claims, and dispute resolution. Photo documentation may include your vehicle's license plate and surrounding location context. We do not use personally identifiable vehicle documentation for marketing or advertising purposes without your separate written consent.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
Our platform may contain links to third-party websites and integrate with third-party services (such as payment processors and calendar providers) that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
Fixxed IT reserves the right to update or modify this Privacy Policy at any time. Changes are effective immediately upon posting. The version date below indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy. We will notify you of significant changes through the platform or via the contact information we have on file.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at Jason@peer2peer.solutions or (919) 578-2161. We will respond to your inquiry within a reasonable timeframe.
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