Premium Mobile Mechanic Service
Fixxed IT — Last updated: July 2026
By booking, scheduling, or receiving any service from Fixxed IT ("the Company," "we," "us"), you ("the Customer," "you") agree to be bound by these Terms and Conditions in full. If you do not agree to any part of these terms, you must not book or accept services from us.
Fixxed IT provides mobile automotive repair and maintenance services at the Customer's specified location. Services are performed by qualified technicians. The Company reserves the right to refuse or decline any service request at its sole discretion, including but not limited to vehicles in unsafe condition, vehicles with pre-existing undisclosed damage, or requests outside the scope of mobile repair capabilities.
A non-refundable deposit of $70.00 USD is required at the time of booking to secure your appointment. This deposit is applied toward the total service cost. The remaining balance is due upon completion of the service. Appointments are not confirmed until the deposit is received. The Company is not responsible for scheduling conflicts arising from unconfirmed bookings.
The Customer agrees to pay the full remaining balance immediately upon completion of the service. Payment methods accepted include credit/debit card and other electronic methods as displayed at checkout. If the Customer refuses or fails to pay the remaining balance after service completion, the Company reserves the right to place a mechanic's lien on the vehicle in accordance with applicable state law, and the Customer shall be responsible for all collection costs, attorney fees, and storage fees incurred.
The Customer must: (a) provide accurate and truthful information about the vehicle including make, model, year, mileage, and known issues; (b) disclose any prior repairs, ongoing problems, or existing damage; (c) ensure the vehicle is accessible at the agreed-upon location and time; (d) provide a safe working environment for the technician, including adequate space, lighting, and ventilation; (e) be present or have a representative present at the time of service unless prior arrangements are made. Failure to provide accurate information or a safe working environment may result in additional charges or cancellation of the appointment without refund of the deposit.
The technician will document the vehicle's condition before and after service. The Customer acknowledges that Fixxed IT is not liable for pre-existing damage, wear and tear, or underlying issues that are not visible or accessible at the time of service. The Customer agrees that any claim of damage caused during service must be reported within 48 hours of service completion, accompanied by the technician's before and after documentation. Claims made after 48 hours or without supporting documentation will not be considered valid.
The Customer acknowledges that making false, fraudulent, or exaggerated claims regarding services performed, damage allegedly caused, or costs charged constitutes fraud and is punishable under applicable law. Fixxed IT maintains detailed service records, photo documentation, and technician logs for every job. Any customer found to have submitted false claims, chargebacks without merit, or fraudulent disputes will be: (a) permanently banned from future services; (b) reported to relevant authorities; (c) subject to legal action for damages, including but not limited to the full service amount, legal fees, court costs, and damages to the Company's reputation. The Company actively investigates all disputes and will provide comprehensive evidence to contest fraudulent chargebacks.
Fixxed IT warrants that services will be performed in a professional and workmanlike manner. This warranty covers labor for a period of 30 days from the date of service. This warranty does not cover: (a) parts supplied by the Customer; (b) issues arising from the Customer's misuse, neglect, or failure to maintain the vehicle; (c) pre-existing conditions not related to the service performed; (d) damage caused by third parties or environmental factors after service completion. Parts installed by the Company are subject to the manufacturer's warranty only. The Company makes no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Under no circumstances shall Fixxed IT, its owners, employees, or technicians be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of income, loss of profits, towing costs, rental vehicle expenses, or any other damages arising from or related to the services provided. The total liability of the Company for any claim arising from services performed shall not exceed the amount paid by the Customer for the specific service that gave rise to the claim. The Customer acknowledges that mobile automotive repair involves inherent risks and the Company cannot guarantee that all issues will be resolved on-site.
Cancellations made at least 24 hours before the scheduled appointment will result in the deposit being credited toward a future booking. Cancellations made less than 24 hours before the appointment will result in forfeiture of the deposit. If the Company cancels an appointment, the full deposit will be refunded or credited. No-shows (Customer not present at the scheduled time and location) will result in forfeiture of the deposit and may incur a trip charge. Refunds for completed services are evaluated on a case-by-case basis and are not guaranteed.
Any dispute arising from these Terms or services provided shall first be addressed through direct communication with the Company's management. If the dispute cannot be resolved within 14 days, it shall be resolved through binding arbitration in the jurisdiction where the service was performed, in accordance with the rules of the American Arbitration Association. The Customer waives the right to participate in any class action lawsuit or class-wide arbitration. The prevailing party in any dispute shall be entitled to recovery of reasonable attorney fees and costs.
The Customer agrees that Fixxed IT may photograph and document the vehicle before, during, and after service for quality assurance, training, and dispute resolution purposes. The Customer grants the Company the right to use such documentation for internal records and, in the event of a dispute, as evidence in legal or chargeback proceedings. The Company will not use identifying vehicle information for marketing purposes without separate written consent.
Fixxed IT reserves the right to update or modify these Terms and Conditions at any time. Changes are effective immediately upon posting. The version date below indicates the most recent revision. Continued use of services after changes constitutes acceptance of the updated terms.
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